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AI communication platformConcept project
AI Voice Assistant
A concept for a voice assistant that answers incoming calls, handles common questions and summarizes conversations.
This is a concept/demo project, not real client work.
Problem
At peak hours some calls go unanswered, and the team answers the same questions over and over.
Approach
The voice assistant picks up the call, answers common questions and hands the conversation to the right person when needed. A short summary of every call lands in the dashboard; the final decision always stays with the team.
Scope
- Speech recognition and natural-language replies
- Call summaries and a call dashboard
- Integration with existing CRM and calendar systems
